Privacy Policy

This Privacy Policy is effective January 1, 2023.

Welcome to Co-App (“COAPP LLC”). Our mission is to bring neighbors together and help empower them on matters they care most about in order to bring about positive change in their local communities.

We invite you to read this Privacy Policy (“Privacy Policy”), which explains our privacy practices and how we handle personal information collected through Co-App, as well as through social media, marketing activities, events, and other activities described in this Privacy Policy. This Privacy Policy also explains how we use and share such information and choices you have about your personal information.

We use “Co-App” to refer to the Co-App website and our iOS and Android app (also referred to as our “Services”). We also use “Co-App,” “we,” “us,” and “our” to refer to the company or companies operating our Services. A “Member” or “User” is an individual who has registered to use our Services.

Unless otherwise indicated, this Privacy Policy applies to all of our Services in all geographies in which Co-App offers its Services. Some parts of this Privacy Policy apply only to our Services offered in particular geographies; please see Section 11 for additional information.

Contents of this Privacy Policy

What Personal Information Is Collected?
How Is My Personal Information Used?
How Is My Personal Information Shared with Others?
What Are My Choices?
How Long Is My Personal Information Kept?
International Transfers of Personal Information.
How Is My Personal Information Protected?
Personal Information Relating to Children.
Changes to this Privacy Policy.
How to Contact Us.
Jurisdiction-Specific Disclosures.

1. What Personal Information Is Collected?

We may collect personal information about you from you directly, from other Members or other users of our Services, through technology that automatically collects information from your browser or device, and from third party sources. See below for examples. Note that not all Co-App account types and features are available in all locations, so some of the examples below may not apply where you live. Additionally, these examples are not exhaustive and we may collect personal information that is not specifically listed below, which we use consistent with this Privacy Policy. We may also provide supplemental information about our data collection or privacy practices in disclosures about specific Services or circumstances, or in some cases, at the time we collect personal information from you. Any personal information that we collect will be used and processed in a manner consistent with this Privacy Policy.

1.1 Personal information we may collect from you.

Your personal details.
- When you sign up for Co-App, you will need to provide certain information about yourself, such as your name, phone number, email address, and physical address. You may also choose to provide other personal details, either when you sign up or at a later time, such as your gender, race or ethnicity, and demographic information. You may also choose to reveal information about yourself in your Co-App profile, or when you post or comment on Co-App, which is described in more detail below.
- If you want to join Co-App or use our Services before they have been introduced to your neighborhood, then you can choose to give us your contact information and ask us to notify you when we introduce our Services to your neighborhood.
- If you contact support, you will need to provide us with your contact information and a description of the issue, or else we won’t be able to respond or provide support to you.
Data from other accounts. If you use a third party service, like Google, or Apple to log in to Co-App (or if you connect a third party account to your Co-App account at any other time), then you authorize that third party service to share your personal information with us. This information may include your name, photo, email address, and any other information you agree to let the third party service share with us. (The specific personal information shared with us will depend on the third party’s privacy practices, agreements we have with the third party, and any choices that you may make in sharing your personal information.)
Contact lists. You may choose to share or sync your contacts with Co-App, including contacts’ names, email addresses, physical addresses, phone numbers, or other information included with your contacts. You may also manually enter the contact information of your neighbors. We use the contacts you provide to help you see which of your contacts have already joined Co-App, so that you can invite your contacts who aren’t on Co-App to join, to be notified when your contacts join, and to see more of what’s relevant to you through personalization.

Profile, posts, direct messages, interests, location, and recommendations.
- You may share information about yourself in your profile, including your interests, skills, pictures, information about your household, biographical information (such as your job, hometown, time you have spent living in the area, etc.), emergency contact, or things that you love about your neighborhood.
- You may post on Co-App. Posts may include text, images, photos, videos, tags of people or places, polls, offers to sell or give away items, or anything else you want to share.
- You may send direct messages on Co-App. Direct messages may include text, images, photos, or videos.
- You may share information about your interests, including by joining and/or posting in a Group or following a neighborhood or topic.
- You may share information about local businesses in the form of a recommendation, review, rating or comment.
Payment information. If you make a payment either to or through Co-App, then you are providing our third party payment processors (for example, Stripe) with your payment card details and other payment information in order to complete the transaction.
Survey data. We may contact some Members to request participation in a survey or other general research. If you choose to take part in these, you may provide personal information, in or along with your survey responses, or in any other feedback or comments you give us.
Contests, sweepstakes, and prize drawings data. If you take part in a contest, sweepstakes, or prize drawing, then you may provide personal information, feedback, or comments in order to enter, or as part of the contest, sweepstakes, or prize drawing.
Messages and email data. We collect information about you when you send, receive, open, read or otherwise engage with messages, email, or other communications in connection with our Services, including whether you have opened or acted on those communications.
Photos and videos. You may choose to give permission for our Services to collect images, photos, videos, and other information from your device’s camera and photo library For example, when you choose to include images, photos, or videos in your posts these files may include metadata indicating how, when, where and by whom the files were created and how they are formatted. Metadata may be accessible to other Members or anyone else who can access the files.
Geolocation. You may choose to grant our Services permission to access your device’s precise geolocation, which we may use to confirm your address and help us operate or personalize our Services, including by tagging posts, providing information on or adding information to a map, and helping us show you more relevant content or ads.
Business information. If you use our Business Services, you may share details about your association with a business and services offered by you or the business.
Booking information. If you use our Booking Service, you may share information related to the bookings you seek, such as your search terms, service type and job desired, timing, service address, cost, materials, Job Code, and associated communications.

1.2 Personal information we may collect from your browser or device.

With your permission, where it is required by applicable laws, we, our service providers, and partners collect technical information when you visit or use Co-App, engage with our partners, or interact with our or our partners’ marketing communications, including:

Device data. Device data may include your device’s manufacturer and model, operating system and version, screen resolution, RAM and disk size, CPU usage, IP address, unique identifiers (including identifiers used for advertising purposes), crash data (if applicable), what device settings you’ve enabled, carrier, radio/network information (e.g., WiFi, LTE, 3G). (As described above, we may collect geolocation data from your device with your permission, or we may derive your general location, such as city, state or geographic area, from your IP address or other data.) Your device and software settings affect what information your device makes available to us.
Online activity data. Online activity data may include the date and time you visited, duration of access, the browser or app version you used (and its settings), the URLs you come from and go to, and how you used Co-App or interacted with our emails and other messages. For example, online activity data may include how and when you navigated within Co-App, and which links or features you clicked on, including advertising.

Some of the data collection described above is facilitated by cookies and similar technologies.

1.3 Personal information we may collect from third parties and public sources.

We may collect information about you from third parties (such as companies we partner with or that provide services to us) and public sources. For example:

Vendors and partners to Co-App provide various information, such as:
- Name, Phone Number(s), Current and Past Addresses, and Email(s)
- Map and residential address information in order to help us launch Co-App in new neighborhoods and update existing neighborhoods.
- Information about Members and their homes for advertising, analytics, personalization, and measurement purposes.
- Information about businesses to help us create business pages and offer our Services to businesses.
Advertisers provide us with information about their users or potential customers to help us personalize advertising and measure the performance of their advertisements.
Public sources, such as census data, street addresses, property lot maps, postal address change information, and business listings, provide us with information that helps us understand our Members, improve our Services, and determine potential areas for expansion.
Co-App Members may sync their contacts with Co-App, including their contacts’ names, email addresses, mailing addresses, and phone numbers.

1.4 Personal information we may collect about non-Members

If you don’t use Co-App, your information might still be collected. Members may choose to share information about their contacts, for example from contact lists, address books, or if they manually enter your information. Contact information may include your name, email address, phone number, or other information about you. Members may also post or comment with personal information about non-Members.

2. How Is My Personal Information Used?

We use personal information for the following purposes:

2.1 Establish and develop new Residences.

We use personal information to identify and invite potential new Members to Co-App, and to set up new Co-App Residences. For example, you can ask us to send email, SMS, or postal mail invitations to potential new Members and reminders on your behalf, print materials for you to distribute, invite your contacts and friends, or notify you when we start offering our Services to your residence.

2.2 Set you up on Co-App.

To get Members started on Co-App, we use personal information to:

Confirm Member accounts using several techniques, including checking against third party data and public records, verification codes, or geo-verification. We may also use public registries to block registered sex offenders in the United States (and other countries where permitted by law) from signing up for our Services. In some circumstances, we may ask for additional information (such as government-issued identification and business documentation) to confirm Member addresses.
Populate Member profiles and personalize your experience of Co-App.
Notify neighbors of new Members as they join the Residence.
Create and offer Business Services, which help Members learn about the businesses in their communities.

2.3 Provide and improve our Services.

We use personal information, and both manual and automated systems, to analyze and use your Content and other information, including to:

Operate Co-App, create residences and neighborhoods, suggest residents and neighborhoods, invite neighbors, and improve our products and features.
Help you create, publish, view, share, and respond to Content, including highlighting interesting posts.
Highlight groups, neighborhood topics or other resources.
Administer and obtain feedback via surveys, sweepstakes, contests, or other promotional activities.
Highlight businesses, ads, offers, products, and services you may be interested in.
Provide Business Services, such as enabling Business Pages and promotional services.
Provide Hiring or Booking Services, to facilitate your service bookings and understand your experience with them.
Personalize your experience of Co-App.
Understand trends, usage statistics, and demographic data relating to the Members and neighborhoods we serve.
Respond to your support requests and comments.
Test and evaluate potential new products and features on Co-App.
Diagnose and resolve problems, and monitor usage and resource needs.
Accept payments, through our third party payment processors.
Communicate with you about Co-App or our Services, including by sending announcements, updates, security alerts, and support messages via email, notifications, and text messages.

2.4 Create and maintain a trusted environment.

We may use your information to help create and maintain a trusted environment on Co-App, including:

To detect and prevent fraud, spam, abuse, security incidents, and other harmful, unauthorized, unethical, illegal, or otherwise objectionable activity or content.
To conduct security investigations, audits, and risk assessments.
To comply with our legal obligations.
To confirm or authenticate information or identification.
For the legal and safety reasons described in Section 4.3 below.

2.5 Advertising.

We use personal information to provide and improve advertisements and other commercial offerings both on and off our Services, including:

To help personalize advertisements based on what we think may interest you.
To provide and measure the effectiveness of personalized advertising, including whether it is interesting to Members and effective for the advertiser.
To improve the personalization of advertisements.
To send you promotional messages, marketing, advertising, and other information that we think may interest you.
To invite you to participate in events or other relevant opportunities.

We may customize advertising offers you see on Co-App based on information from our advertisers or vendors, on the demographics of your neighborhood, or on your actions, selections, or preferences on Co-App. For example, a home services company might provide a list of addresses eligible for a special deal that we may offer to Co-App Members who live at those addresses. Or, if you search Co-App for a particular product, we might show you advertisements for providers of that product or related or similar products. Our third party advertising partners also use cookies and similar technologies to collect information about Members for advertising purposes.

2.6 Research and development.

We use personal information for research and development purposes. As part of these activities, we may generate aggregated, de-identified and/or other anonymous data from personal information we collect. We do this by removing information that makes the data personally identifiable to you or other individuals. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve our Services and promote Co-App.

3. How Is My Personal Information Shared with Others?

We share personal information with other Members or other companies as follows:

3.1 Content you share on Co-App.

Co-App is a platform for neighbors to communicate with each other and share helpful information with other local members. To that end, the Content you post on Co-App, such as posts, replies, recommendations, messages, and your profile information (including username, first name, last name, and apartment number) may be visible to other Members, businesses, governments and agencies. You can adjust the visibility of your private Content in the preferences section, and you can request that your information be removed as described in Section 5. Please be sure to read the options you have under the “What are My Choices” section below.

3.2 Account confirmation.

We may share personal information with our verification partners, such as telecommunications providers or other data providers, to try to make sure that you are who you say you are.

3.3 Legal and safety reasons.

We may retain, preserve, or share your Content and personal information with law enforcement, government authorities, and private parties if we have a good-faith belief that it is reasonably necessary to: (a) respond, as required by applicable law, to a valid, binding legal request (e.g. a subpoena, a search warrant, court order, or other legal process from government or law enforcement); (b) detect, investigate, prevent, and address fraud and other unauthorized, illegal or unethical activity, security, or technical issues; (c) protect our or others’ rights, property, or safety; (d) enforce our Privacy Policy or any other agreements we have with you; (e) prevent physical injury or other harm to any person or entity, including you and members of the general public. For example, we may share your personal information with building landlords and building owners, disaster relief agencies, first responders, and other individuals to facilitate disaster or emergency response efforts.

3.4 Advertising.

If you view, click on, or reply to an advertisement or other offer on our Services, we may share your reply and Member profile information, both of which may contain personal information, with the advertiser. Additionally, we may log and share your interaction with online advertisements, for example as part of tracking the effectiveness of the advertisement.

Our Services are supported by advertising, including third party advertising networks. With your consent, our advertising partners use cookies and similar technologies to collect information about our Members and their devices over time across Co-App and other online services. Where permissible according to applicable law, we may share certain personal information, such as hashed emails and advertising identifiers, with our advertising partners that help serve targeted online advertising to those Members or to similar audiences. Our advertising partners may be able to associate this information with you based on your advertising identifiers or other personal information they have about you. Our advertising partners may then use the information they collect to provide our Members with personalized ads on Co-App as well as on different websites and services, and to measure the effectiveness of the ads.

3.5 Third party partners.

Co-App may partner with third parties for services that may be integrated into Co-App, such as user identification, user verification, public and private records of building information. In order to tailor offers for services to you, we may share personal information with these third parties, such as your address, the business topic of the content you are viewing, or a business search query (for example, a search for “plumber”). When you engage with one of these offers or request a booking with a Service Member, you or Co-App may share additional information (such as contact information) directly with the third party partner or their representative. If you engage with third party partners through Co-App, the third parties may share with us certain personal information about you to allow us to monitor, coordinate, assess, and improve our Services provided to you. This may include information about a booking you make with the third party, including type of service, name and address of provider, the time of booking, and your communications with the third party. These third parties may have their own privacy policies, which may apply to your activity if you click on or interact with their offers featured on Co-App or other websites or apps.

3.6 Service providers.

We may also share personal information with service providers and/or data processors to help us operate, provide, improve, understand, customize, support, and market our Services. These may include a variety of services, including payment processing, information technology, location tracking, address verification, cybersecurity, fraud prevention, hosting, customer relationship management and support, communications delivery, marketing, advertising, and website and mobile application analytics.

3.9 Business reorganization.

We may share personal information with the relevant participants in transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, restructuring, reorganization, or sale or other disposition of some or all of the assets of, or equity interests in, Co-App or our affiliates (including, in connection with a bankruptcy or similar proceedings).

3.10 Professional advisors.

We may share personal information with our professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to Co-App.

3.11 Payment processors.

Any payment card information you use to make a purchase on our Services is collected and processed directly by our payment processors, such as Stripe. The use of any payment information that you choose to share with Stripe is governed by its privacy policy, at https://stripe.com/privacy.

4. What Are My Choices?

In your account settings, you can choose the degree to which personal information, such as your full name or apartment number, are shared in your personal profile and alongside your posts. You can adjust these account settings at any time.

You can opt out of third party personalized advertising by adjusting your cookie settings or changing the privacy settings on your mobile device. For more information about third party use of cookies, mobile advertising identifiers, and similar technologies and how to adjust your settings, see section 1.

5. How Long Is My Personal Information Kept?

We retain personal information in our server logs, our databases, and our records for as long as necessary to provide our Services. We may need to retain some of your information for a longer period, such as in order to comply with legal or regulatory obligations, to resolve disputes or defend against legal claims, or to enforce our Privacy Policy.

6. International Transfers of Personal Information.

Co-App operates only in the United States and is bound by laws with jurisdictions in the United States, and in states where we operate. Depending on where you live, your personal information may be transferred to jurisdictions other than your home state, and those other jurisdictions may have different or less protective data protection laws than the jurisdiction where you live. In addition, the rights of authorities to access your personal information in other jurisdictions may not be the same as in your home jurisdiction.

By continuing to use Co-App, you understand and consent to the transfer and processing of your personal information outside your home state, which may have data protection rules that are different or less protective from those of your home state.

Co-App will only transfer personal data as permitted by law, and Co-App will only process personal information in accordance with this Privacy Policy. We will take steps designed to ensure appropriate protection of your personal information. If you have questions about international transfers of personal information, please contact us.

7. How Is My Personal Information Protected?

7.1 Account security.

Co-App uses technical and organizational measures intended to keep your data secure, including using https on our web pages to reduce the risk of unauthorized interception of your communications during your visits to the website and two-factor authentication where appropriate. However, the internet is not a fully secure environment and we cannot guarantee that personal information won’t be intercepted or improperly accessed. Please ensure that you keep your password safe and do not share it with anyone.

7.2 Other services and websites.

When using Co-App, you may come across links to websites and services operated by third parties that are not owned or controlled by Co-App (for example, if a Member shares a link to a video on YouTube, or if an advertiser provides a link to a contest or sweepstakes). This Privacy Policy does not apply to information collected on any third party website or application that may link to or be accessible from our Services. These third parties have their own privacy policies, which govern any personal information they collect. We do not accept any responsibility or liability for such external websites’ privacy and security practices.

8. Personal Information Relating to Children.

Children are not allowed to use our Services if they are under 17 years old or not old enough for Co-App to process their personal information without parental or age-specific consent in the place where they live. If you believe we might have collected personal information from a child in one of these categories, please contact us at support@co-app.com for us to investigate and delete as appropriate.

9. Changes to this Privacy Policy.

We may make changes to this Privacy Policy from time to time, so please review it periodically. If we materially change this Privacy Policy, we will take steps to notify you in advance of the change as required by applicable law, for example by emailing you or by posting a notice in your neighborhood feed. If you object to any changes, you may delete your account. You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use, and sharing of your personal information is subject to the updated Privacy Policy, as of its effective date.

10. How to Contact Us.

If you reside in the United States, contact us at COAPP LLC, 101 Bedford Ave #B205 Brooklyn NY 11211, or by Email: support@co-app.com.

11. Jurisdiction-Specific Disclosures.

The notices and choices described above apply to all Members (and other individuals, as applicable), and users can access, delete, or take other actions with respect to their Co-App accounts and personal information. See Section 4 above titled “What Are My Choices?”.

In addition, residents of certain jurisdictions may have specific rights or may be entitled to additional specific notices about our privacy practices. As Co-App grows and more states and jurisdictions are added to the platform, we will update our privacy policy accordingly.